Introduction
At Passero (operated by Hindora Private Limited), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase our products.
Information We Collect
Personal Information
When you place an order or contact us, we may collect:
- Name: To address you properly and process your order
- Phone Number: For order updates and delivery coordination
- Email Address: For order confirmations and customer support
- Delivery Address: To ship your products accurately
- Payment Information: Processed securely through our payment gateway (we do not store card details)
Automatically Collected Information
We may collect certain information automatically when you visit our website:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website or source
How We Use Your Information
We use your personal information for the following purposes:
- Order Processing: To fulfill and deliver your orders
- Customer Support: To respond to your inquiries and provide assistance
- Communication: To send order updates, shipping notifications, and important information
- Improvement: To enhance our website, products, and services
- Legal Compliance: To comply with applicable laws and regulations
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All payment transactions are processed through secure, encrypted payment gateways.
Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your data only with:
- Shipping Partners: To deliver your orders (India Post, courier services)
- Payment Processors: To process your payments securely (PhonePe, Razorpay, etc.)
- Legal Authorities: When required by law or to protect our rights
Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing communications at any time
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Cookies
Our website may use cookies to enhance your browsing experience. You can control cookie preferences through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: official.passero@gmail.com
- Phone: +91 7678693489
- Address: Hindora Private Limited, New Delhi, India
Last Updated: January 2026